How to Switch Internet Providers Without Losing Service

Switching internet providers doesn't have to mean days without WiFi. With the right timing and a simple checklist, you can make the transition seamless. Here's exactly how to do it.

Step 1: Check Availability at Your Address

Before anything else, confirm that the new provider actually serves your address. Frontier's fiber network covers growing areas across 25 states, but availability is address-specific. Enter your ZIP code on the provider's website to verify coverage.

Step 2: Overlap Your Service Dates

The single most important tip: schedule your new installation before canceling your old service. A one- to three-day overlap costs very little but guarantees you're never without internet. This is especially critical if you work from home.

Step 3: Review Your Current Contract

Check whether your existing provider has an early termination fee (ETF). Many cable providers charge $10 to $15 per remaining month. Frontier Fiber plans have no contracts and no ETFs, so there's nothing holding you back from switching away from a contract-based provider once that contract ends.

Step 4: Schedule Installation

Frontier offers free professional installation with all fiber plans. The technician will run a fiber line to your home (if one isn't already there), install the ONT (optical network terminal), and set up your router. The entire process typically takes 2 to 4 hours.

Step 5: Cancel Your Old Service

Once your new connection is up and running, call your old provider to cancel. Ask for a final bill and instructions for returning equipment (modems, routers, cable boxes). Return equipment promptly to avoid unreturned-equipment charges, which can be $100 to $300.

Step 6: Update Your WiFi Name and Password

Pro tip: set your new router's WiFi network name (SSID) and password to be identical to your old network. All your devices, including smart home gadgets, will reconnect automatically without you having to re-enter credentials on every device.